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Refund & Returns Policy

Last updated: 8 August 2026

We make torches, batteries and lighting, and we want you to be happy with what arrives. If something is wrong, this page explains exactly what you can return, by when, and how you get your money back.

1. The return window: 7 days

You may request a return within 7 days of delivery. The clock starts on the day the parcel is delivered to the address on the order.

After 7 days we can no longer accept a return, but a product with a manufacturing defect may still be covered by its warranty — see section 8.

2. What can be returned

We accept returns where:

  • the product is damaged or defective on arrival;
  • the wrong product, model, colour or quantity was sent;
  • the product does not match its description on our site;
  • part of the order is missing from the box;
  • you simply changed your mind, and the product is unused and in its original condition and packaging.

3. What cannot be returned

We cannot accept a return where:

  • the request is made more than 7 days after delivery;
  • the product has been used, beyond what is needed to check that it works;
  • the product has been damaged by the customer — dropped, crushed, opened up, water damage on a product not rated for it, damage from an incompatible charger, or damage from wiring or installation done incorrectly;
  • the original packaging, box, warranty card, manual, cables or free items are missing. Please send back everything that came in the box;
  • the serial number or batch label has been removed, altered or defaced;
  • the product has been modified or repaired by anyone other than us;
  • the item was clearly marked non-returnable on its product page at the time of purchase;
  • batteries or cells have been used, charged or discharged — for safety and hygiene, used cells cannot be resold. Sealed, unopened battery packs can be returned normally.

Bulk and dealer orders are covered by the terms agreed in writing for that order, not by this page.

4. How to raise a return request

Contact us within 7 days of delivery:

  • Phone: +91 89567 13745
  • Email: contact@ryolite.in

Please have ready:

  1. your order number;
  2. the mobile number used on the order;
  3. what is wrong, and which item it affects;
  4. for a damaged, defective or wrong item, photographs of the product, the label and the outer packaging. Photos let us approve most claims immediately and often save you the wait for a pickup.

If the parcel arrives visibly crushed, torn or opened, please photograph it before opening, and refuse the delivery if the damage is obvious. That makes the claim far easier for both of us.

Do not send anything back before we confirm the return. Unannounced parcels cannot be traced to an order and cannot be refunded.

5. Who pays the return shipping

  • If the fault is ours — the item is damaged, defective, wrong, mis-described or incomplete — we pay the return shipping. We arrange a pickup where our courier serves your pincode. If it does not, we will ask you to send the parcel by a service we agree, and we will reimburse the actual courier charge on production of the receipt.
  • If you changed your mind — the return shipping is at your cost. Any delivery charge you originally paid at checkout is not refunded, since that service was already provided. The price of the goods is refunded in full.

6. Inspection and approval

Once the item reaches us we check it against this policy. We aim to complete that check within 2 to 3 working days of receiving it, and we will tell you the outcome on the mobile number or email on your order.

If the return is approved, we process the refund as described below. If it is rejected — for example the product shows customer damage, or the packaging and accessories are missing — we will explain why and send the item back to you at no cost to you.

7. How your refund is paid

Approved refunds go back to the original payment method.

Orders paid online (UPI, card or net banking)

We reverse the payment through our payment gateway to the same UPI ID, card or bank account you paid from. We start the refund within 2 working days of approving the return. Your bank or card issuer then takes its own time to post the money to your account — usually 5 to 7 working days, and occasionally up to one billing cycle for credit cards. That last leg is controlled by your bank, not by us. We will give you the refund reference number so you can trace it with them.

Orders paid by Cash on Delivery

With Cash on Delivery there is no online payment to reverse — you paid the courier in cash, so there is no card or UPI transaction for us to refund against. In that case we pay the refund by bank transfer (NEFT/IMPS) or UPI to an account you nominate. Once your return is approved we will ask you for:

  • the account holder’s name, account number and IFSC code; or
  • your UPI ID, if you prefer.

We will only ever ask for these details after a return has been approved, and only to pay you. We will never ask for your card number, CVV, UPI PIN, OTP or net banking password — nobody from Ryolite has any reason to ask for those, and you should treat any such request as fraudulent. The transfer is made within 2 working days of receiving correct details, and normally reaches you the same or next working day. Please check the account details before sending them: a refund sent to a wrong account number that you supplied cannot be recovered by us.

What is refunded

You get back the full price paid for the returned goods, including the GST charged on them. Delivery charges are refunded when the fault was ours or when we cancel the order; they are not refunded on a change-of-mind return. Refunds are made to the person who placed the order, not to a third party.

8. Replacements and warranty

If you would rather have a replacement than a refund, tell us when you raise the request and we will send one, subject to stock. If the exact item is unavailable we will offer the closest alternative or a refund — your choice.

Beyond the 7-day return window, a product with a manufacturing defect is covered by the warranty stated on its product page or warranty card, for the period stated there. Warranty claims are handled by repair or replacement rather than refund. Contact us with your order number and a description of the fault.

9. Orders cancelled before dispatch

If you cancel before dispatch, or we cancel or refuse an order, the full amount you paid is refunded — including any delivery charge — with no deduction. The timelines in section 7 apply.

10. If you are not satisfied

If you disagree with a decision we have taken on a return or refund, contact us on +91 89567 13745 or contact@ryolite.in and ask for it to be reviewed. Nothing in this policy takes away the rights you have as a consumer under the Consumer Protection Act, 2019 and other Indian law.

11. Contact

  • Phone: +91 89567 13745
  • Email: contact@ryolite.in
  • Post: Ryolite, Opposite Hotel Pratik Lodge, Saswad Road, Uruli Devachi, Pune, Maharashtra 412308, India