We are a manufacturer, so you are talking to the people who actually make the product. Whether it is a question before you buy, an order that has gone astray, a warranty claim or a bulk requirement, here is how to reach us.
Talk to us
- Phone: +91 89567 13745
- Email: contact@ryolite.in
Anything that reaches us outside our working hours (9 am to 6 pm) is answered on the next working day.
Registered address
Ryolite Industries Pvt Ltd
Opposite Hotel Pratik Lodge, Saswad Road
Uruli Devachi, Pune, Maharashtra 412308
India
This is our registered and manufacturing address. Please do not send returns here without raising a return request first — unannounced parcels cannot be matched to an order. See our Refund & Returns Policy for how to start a return.
What to have ready
You will get an answer faster if you have these to hand when you contact us:
- your order number;
- the mobile number used on the order;
- for a damaged or wrong item, photographs of the product, its label and the outer packaging.
Where to go for common things
| What you need | Where to go |
|---|---|
| Where is my order? | Use the Track Your Order page, or call us with your order number. |
| Return or refund a product | Call or email us within 7 days of delivery. See the Refund & Returns Policy. |
| Delivery times and charges | See the Shipping & Delivery Policy. |
| Warranty claim or a fault after 7 days | Email us with your order number and a description of the fault. |
| Bulk, dealer or distributor enquiry | Use our Bulk / Dealer Booking page, or call us directly. |
| A question about your personal data | See our Privacy Policy, then write to us at contact@ryolite.in. |
Bulk, dealer and distributor enquiries
We supply torches, batteries and lighting in bulk to dealers, distributors, institutions and corporate buyers. Tell us the product, the quantity and when you need it, and we will come back to you with pricing and a lead time. Raise it on the Bulk / Dealer Booking page or call us on +91 89567 13745.
A note on security
We will never ask you for your card number, CVV, UPI PIN, OTP or net banking password — not on the phone, not by email, not by message. If anyone claiming to be from Ryolite asks for those, it is not us. Please do not share them, and tell us on +91 89567 13745 if it happens.